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Frequently Asked Questions (FAQs)

Can I activate the Advanced File Recovery offline?

No, you cannot activate it offline. However, if you face issues registering the product, you can contact the technical support team at support@advancedfilerecovery.com .

Can I upgrade my edition of Advanced File Recovery software?

Yes, you can upgrade your Advanced File Recovery software copy to a registered version. Visit the purchase page to get more details.

What is the difference between Quick Scan and Deep Scan?

Compared to Deep Scan, a Quick Scan is faster and less time-consuming. Also, using Quick Scan, you can restore the files deleted by pressing Shift+ Deleted. If Quick Scan fails to find the files you are looking for, switch to Deep Scan, which is in-depth and more thorough.

How long does Advanced File Recovery take to recover deleted files?

The recovery time taken by Advanced File Recovery depends on the scanning mode and the size of the hard disk. If you run Deep Scan on a 1 almost full TB disk, the process takes more time than on a 500GB disk. Once the scan is finished, select the files you want to recover. Select the location of your choice.

Can I recover data from my exFAT partition?

Yes, you can recover data from the exFAT partition. Advanced File Recovery software supports NTFS, FAT, FAT16, FAT32, & exFAT file systems.

How to find a particular file and recover them?

To find a specific file type, use the search bar provided in the result window. Here enter the file name you are looking for and click the Search icon. Wait for the search to finish; once you have the desired result, select the files to restore and click the RECOVER NOW button.

Note: Never save the files in the exact location from where the data was deleted.

How can I recover specific deleted file types using Advanced File Recovery?

To scan the PC for a particular file type and restore deleted files, follow the steps below:

1. Launch Advanced File Recovery.
2. Click the gear icon present in the header > select the Settings option.
3. Click on Filter Options from the left pane.
4. Checkmark the file formats you wish to run the scan for > click Apply button to save settings.
5. Exit the Settings window.
6. Select the drive you wish to scan > after that, select scan mode > Next.
7. Select the file types to scan > click the START SCAN button.
8. Wait for the scan to finish. Once the scanning is finished, preview scan results.
9. Select the file you want to restore and click the RECOVER NOW button > select the folder or location where you want to save the images.
Note: It should be different from the one you are recovering files from.
10. Thereafter, you will see a summary of the files recovered.

What is BitLocker? Does Advanced File Recovery support BitLocker?

BitLocker is a full volume encryption feature included with Microsoft Windows (Pro and Enterprise only) versions starting with Windows 7, designed to protect data by providing encryption for entire volumes. Advanced File Recovery supports scanning for BitLocker encrypted drive.

I have deleted my word documents. How can I recover them?

Using Advanced File Recovery, you can recover Word documents and other file types from the hard drive, USB, & SD card. To do so, follow the steps below:

Launch Advanced File Recovery.
Select the driver letter that you wish to scan. However, if it is a removable media, connect it to the computer before running Advanced File Recovery software and select the Removable option > select the drive.
Now, choose the scan type > click Next.
Choose the scan file types to scan > click the START SCAN button.
The software will now start scanning the selected storage device and will show you a list of files that can be recovered.
Preview the files before recovery > select the files you want to recover > click on the RECOVER NOW button.
Select the location to restore the file, and make sure it is a different location.
Wait for the recovery process to finish.
That’s it!

Does my card need to be connected to the system till the time of the recovery?

Yes, your card needs to be connected to the PC to recover deleted data. It should only be detached once the recovery process is finished.

Advanced File Recovery is not showing a preview of deleted images, word, excel or video files.

There can be multiple reasons why a file preview may not be available. Possible reasons for failed preview are listed below:

1. Selected File is Corrupt or Damaged

If the file you want to see the preview is either corrupt or damaged, the application will display the 'No Preview Available' image.

2. Header Information is not available

When there is corruption in the header information of a file, it makes the file unreadable. Hence preview of such files is not available in the application.

3. File Size is Too Big for Preview

If the file size of photos, text files, archives, and documents exceeds 50 MB, a preview of those files will not be available as they are too large to load.

However, for the audio and video files, the limit is 500MB. If this exceeds, then no preview is available.